多益學習十三_顧客服務篇
Reading Practice
Customer Service and Client Relations
顧客服務與客戶關係
Excellent customer service is essential for maintaining trust, especially when unexpected issues infuriate clients.
Despite occasional inconvenience, courteous staff are trained to respond calmly and with a strong commitment to resolving problems.
When customers inquire about product details or service updates, representatives must avoid disclosing sensitive information and instead provide only what is relevant.
Many companies applaud feedback submitted through online forms, often featuring a short biography of outstanding employees to build credibility.
In busy stores, employees may escort customers through crowded aisles to help them locate items or return defective goods.
If a product has a stain, blemish, or other hazard, staff must swiftly replace it with a genuine and safe alternative.
Sometimes customers arrive with prepaid receipts or leftover packaging, which help facilitate the return process.
Although frustrations may arise fleetingly, reinforcement from team leaders helps maintain an unwavering level of professionalism.
By nourishing vibrant interactions and handling affairs with care, customer service teams create memorable experiences that keep people coming back.
基本單字
| 英文 | 中文 | 詞性 | 讀音 |
|---|---|---|---|
| infuriate | 激怒；使大怒 | v. | |
| courteous | 有禮貌的；彬彬有禮的 | adj. | |
| inconvenience | 不便；麻煩 | n. | |
| commitment | 承諾；投入 | n. | |
| applaud | 讚許；鼓掌 | v. | |
| biography | 傳記；簡介 | n. | |
| inquire | 詢問 | v. | |
| disclose | 透露；洩漏 | v. |
方便複製用
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閱讀文章
Customer Service and Client Relations
顧客服務與客戶關係
Excellent customer service is essential for maintaining trust, especially when unexpected issues infuriate clients.
優良的顧客服務對維持信任至關重要，尤其是在突發事件激怒顧客時。
Despite occasional inconvenience, courteous staff are trained to respond calmly and with a strong commitment to resolving problems.
儘管有時會造成不便，有禮貌的員工仍受訓以冷靜應對並展現出強烈的承諾來解決問題。
When customers inquire about product details or service updates, representatives must avoid disclosing sensitive information and instead provide only what is relevant.
當顧客詢問產品詳情或服務更新時，客服代表必須避免透露敏感資訊，只提供必要內容。
Many companies applaud feedback submitted through online forms, often featuring a short biography of outstanding employees to build credibility.
許多公司讚許顧客透過線上表單提供回饋，並會附上優秀員工的簡短簡介以建立信賴。
In busy stores, employees may escort customers through crowded aisles to help them locate items or return defective goods.
在繁忙的商店中，員工可能會引導顧客穿過擁擠的走道，協助他們尋找商品或退回瑕疵品。
If a product has a stain, blemish, or other hazard, staff must swiftly replace it with a genuine and safe alternative.
若商品出現汙漬、瑕疵或其他危害，員工必須迅速地換上正版／真正安全的替代品。
Sometimes customers arrive with prepaid receipts or leftover packaging, which help facilitate the return process.
有時顧客會帶著預付收據或剩餘包材，這些都有助於促進退貨流程。
Although frustrations may arise fleetingly, reinforcement from team leaders helps maintain an unwavering level of professionalism.
雖然挫折有時會短暫地出現，但主管的支持／強化有助於維持堅定不移的專業態度。
By nourishing vibrant interactions and handling affairs with care, customer service teams create memorable experiences that keep people coming back.
透過培養充滿活力的互動並細心處理各項事務，客服團隊能打造令人難忘的服務體驗，使顧客願意再度光臨。
基本單字複習
-
infuriate激怒；使大怒
常搭配：infuriate customers / infuriate the public
The long waiting timeinfuriatedmany customers.
漫長的等待時間激怒了許多顧客。 -
courteous有禮貌的；彬彬有禮的
常搭配：courteous response / courteous staff
The staff remained courteous even under pressure.
即使在壓力下，員工仍保持有禮貌。 -
inconvenience不便；麻煩
常搭配：cause inconvenience / apologize for the inconvenience
We apologize for the inconvenience caused by the delay.
對於延遲所造成的不便我們深感抱歉。 -
commitment承諾；投入
常搭配：strong commitment / commitment to quality
The company shows a strong commitment to customer satisfaction.
公司展現了對顧客滿意度強烈的承諾。 -
applaud讚許；鼓掌
常搭配：applaud efforts / applaud performance
Many customers applauded the excellent service.
許多顧客對優秀的服務感到讚許。 -
biography傳記；簡介
常搭配：write a biography / employee biography
The magazine included a short biography of the manager.
雜誌中刊登了一篇主管的簡短簡介。 -
inquire詢問
常搭配：inquire about / inquire further
He called to inquire about the delivery status.
他打電話來詢問配送狀態。 -
disclose透露；洩漏
常搭配：disclose information / disclose details
The company refused to disclose customer data.
公司拒絕透露顧客資料。
補充單字（中英文＋語音）
- athlete 運動員
- rinse 沖洗；清洗
- affair 事件；事務
- aisle 走道
- annoy 惱怒；使不悅
- ceremonial 儀式的；正式的
- leftover 剩餘的；剩菜
- prepaid 預付的
- defect 瑕疵；缺陷
- escort 護送；陪同
- stain 汙漬
- bare 裸露的；僅有的
- deputy 副手；代理人
- testimonial 證言；推薦文
- censure 譴責；責難
- facilitate 促進；使便利
- fleetingly 短暫地；稍縱即逝地
- nourish 養育；培育
- reinforcement 強化；支援
- sparsely 稀疏地；零星地
- unwavering 堅定不移的
- vibrant 充滿活力的
- blemish 瑕疵
- genuine 真正的；真誠的
- hazard 危害；風險
- rebate 折扣；退款
- swiftly 迅速地